Registration FAQ’s

You can manage your Rut registration by logging into https://runsignup.com/ using the email address associated with your account. This includes the ability to change your shirt size, update the answers to one or more registration questions, transfer into another race, and more. For specific answers and procedures please refer to the following Rut Registration FAQ.

REGISTRATION ISSUES

REGISTRATION CHANGES


REGISTRATION ISSUES

Why am I being told “There is no account associated with this email address at runsignup.com?”

  • If you can locate your registration under the Find a Participant page, but you cannot log in using your email address, then you either registered under a different email or you registered with a typo in your email address. To find out which email you used, please contact Registration@runtherut.com. with your name (as it appears on your registration), as well as the name of the race you signed up for.

I signed up and logged into RunSignup but cannot find this year’s Rut under “My Registered Races”.

  • Don’t worry! Most of the time you are registered, but your registration is just associated with a different account. Here are reasons why this happens:
  • Your registration is associated with a sub-account of another user: Someone registered you for a race using their account, so you were created as a sub-account. You can import this registration into your own account by following the guide at this link: Claiming a sub account as your own
  • You used a different email address to register: You can merge accounts with different email addresses by following the guide at this link: Merge accounts with different email addresses.
  • You did not complete your registration: First look to see if you are registered on The Rut’s Find a Participant page. If you still do not see yourself and have a charge on your credit card that has posted, please contact info@runsignup.com. If you do not see yourself there, and you also have no charge on your account, then you are not registered.
  • You registered under a typo: If you find your registration on The Rut’s Find a Participant page, but you don’t see it under your account (and you have claimed ALL possible accounts as explained above), then you may have registered under a typo. Please contact Registration@runtherut.com. for assistance with this.
  • You registered under a duplicate sub-account: You may have accidentally registered using a duplicate sub-account that is in your name. Click the account button on your Profile page to see if there is one that has The Rut under its Upcoming Events section. You can use the Consolidate Accounts function to combine duplicate accounts.

REGISTRATION CHANGES

How do I change my shirt size?

  1. You can change your shirt size up until the date we order them. Please refer to the folowing steps:
  2. Go to https://runsignup.com/, click the round icon in the upper right, then click “Sign In”, then sign in using your email address and password.
  3. Click “PROFILE” from the same round icon in the upper right.
  4. Scroll down to your races to this year’s Rut and click “Manage Registration”
  5. Click “Giveaway”
  6. Update your shirt size, then Click Continue to finish the process
  7. For additional information, please refer to the following tutorial: Update shirt size

How do I change my start wave, bib name, or other information?

  1. To change your start wave, emergency contacts, announcer message, bib name, or answer to any other questions from the race entry form, please refer to the following steps. Note, all changes must be submitted prior to August 1st.
  2. Go to Go to https://runsignup.com/, click the round icon in the upper right, then click “Sign In”, then sign in using your email address and password.
  3. Click “PROFILE” from the same round icon in the upper right.
  4. Scroll down to your races to this year’s Rut and click “Manage Registration”
  5. Click “Questions”
  6. When complete, click the blue “UPDATE RESPONSES” button at the bottom.
  7. For additional information, please refer to the following tutorial: Update my race responses

How do I transfer my registation into one of the other races?

  1. Rut Runners are allowed to move down in distance with the exception of downgrading to the VK, up to the deadline of August 1st. The 50K can move to the 28K or 11K, but not the VK. The 28K can move to the 11K, but not the VK. The VK can move to the 11K. To do this please refer to the following steps:
  2. Go to https://runsignup.com/, click the round icon in the upper right, then click “Sign In”, then sign in using your email address and password.
  3. Click “PROFILE” from the same round icon in the upper right.
  4. Scroll down to your races and you’ll see this year’s Rut. Click “Manage Registration”
  5. Click “Transfer Event” from the top menu, then click the button labeled “START TRANSFER”
  6. Choose Your Event from the selection box. Note, you cannot switch to grayed out events. Then click “CONTINUE”
  7. Continue through the ensuing RunSignup registration steps to complete your transfer. You will pay the $5 transfer fee at the end of the process.
  8. For additional information, please refer to the following tutorial: Transfer to another event.

I didn’t get in, can I get on a wait list?

  • The Rut does not maintain or offer a wait list. If an event is filled we are unable to allow anymore runners into it, even if registered runners cancel. This policy is in effect for the safetly of all registrants.

Can I defer my entry to next year?

  • Deferrals are not available for The Rut, even for last minute injuries or other life setbacks. Besides, we really want to see you at this year’s Rut. Remember that you always have the option to downgrade to a shorter event before August 1st. For more information about that, please see the “How do I transfer my registation into one of the other races?” FAQ above.

Can I transfer or sell my entry to someone else?

  • The transfer or reselling of entries to other runners is not allowed and we enforce that by requiring a Photo ID at packet pick-up. You always have the option to downgrade to a shorter race (see above), or cancel with a 50% refund, as long as you cancel by May 15th (see below).

How do I cancel my registration?

  1. You can cancel your Rut registration and receive a 50% refund as long as you cancel by May 15th. To do this please refer to the following steps:
  2. Go to https://runsignup.com/, click the round icon in the upper right, then click “Sign In”, then sign in using your email address and password.
  3. Click “PROFILE” from the same round icon in the upper right.
  4. Scroll down to your races and you’ll see this year’s Rut. Click “Manage Registration”
  5. Click the Request Refund menu item
  6. Follow the provided steps and continue
  7. For additional information, please refer to the following tutorial: Cancel your registration.

Have more questions that aren’t answered here?